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s_daffern · May 5, 2011 8:07AM

We currently have the free viewer installed on Citrix and all of a sudden we have started to get an error on start up of Omniscope. The error message says "Could not start the java virtual machine" followed by a further message stating that Omniscope has terminated abnormally and to run the debug.

Has this error been seen before and do you have any suggestions on how to fix this?

Thanks

Ste

steve · May 5, 2011 9:30AM

This usually means there is a problem with the Java installation or the installconfig.properties file.

Copy your installconfig.properties file to a backup location, in case there are changes you may want to keep in future. Delete this file. Install the Full installer of the latest Omniscope version. Does this fix the problem?

walsh · May 5, 2011 11:26AM

I had the same problem running Omniscope under Citrix. Solution was to uncomment this line in installconfig.properties:

#MAX_MEMORY_MB=300

steve · May 5, 2011 4:27PM

If this resolves it, you should go for as high as you can; 300 is too low for all but small data files. How much installed memory do you have? There are very rare cases where Omniscope automatically tries to allocate too much memory.
You may find that you have already customised this line and put a value that is TOO high, which would have the same error. Increase and reduce it until it's roughly as high as it can go.

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